We will accept the return of all Products only if they are unused and returned in the original packaging and in a re-saleable condition within 14 days of receipt of your Products. Return of Products outside this period may not be accepted by us. If Products, are returned within 10 days of receipt we will offer a full refund or exchange at the price you paid for the item minus the delivery cost. If Products are not returned in an acceptable condition it will be at our discretion whether we refund or exchange the Product in question and a restocking fee may be charged by us.
We will be happy to refund the delivery charge incurred in sending the Products to you for either of the following reasons:
(1) the Products delivered to you are different to those ordered by you (this refers to Products on your confirmation email); and/or
(2) the Products delivered to you are damaged on arrival or faulty.
Damaged or Faulty Products:
You can return Products if they are damaged, defective, or not as specified on the Confirmation Page. You should inspect the Products as soon as you receive them for defects or damage. If you find any Products to be damaged or faulty you must inform us within 14 days of receipt of Products. If the Products are found to be damaged or faulty on delivery to you we will at our discretion repair or replace the Products or refund the price paid by you.
How to Return an Item:
You must notify the RCEM Merchandise team by contacting us via one of the methods on our website.
Please provide us with the following details or have them to hand when you contact us:
(1) Order Number;
(2) Email Address;
(3) Contact number (preferably a mobile); and
(4) Reason for return.
In the case of a damaged defective or faulty product, please be prepared to provide a full description of the problem. This will ensure that we can process your return as quickly as possible.
All returns must be sent back to us in their original packaging. In the case of damaged items where the packaging itself is damaged please include the damaged packaging with the returned product.
RCEM Merchandise Returns Dept.
C/o Hambleside Merchandise
3 Lancer House
If you have any queries on our Returns Policy, please contact us on 023 9235 4960.